21 years after 9/11, I can still recall the events of that day with alarming specificity. I uncovered 5 factors that cause us to remember some events so vividly, even years later.
Have you ever noticed that you tend to sit in the same seat in a classroom, or prefer the same spot in yoga class? It’s a function of environmental psychology. Here’s the science behind the habit.
If your attempts to improve customer service create stress for your employees and leave customers feeling rushed and unappreciated, whom are you serving?