Providing excellent service is a start, but what matters more is your hospitality.
Your Most Important Teacher
From an early age, you learned to defer to teachers and others in charge. But that conditioning disconnected you from your most important teacher.
Repetition Does Not Lead to Improvement
There’s a common myth that if you want to improve at something, you just need to“put in your reps”. Unfortunately, that’s not how it works.
The Tyranny of Stuff
The more stuff we have, the more money, time, energy, and emotion we spend dealing with it. But the biggest cost of holding onto it is in who it keeps us from becoming.
The First Principle of Coaching and Training
If you want to be an effective coach or trainer, focus your efforts on this key principle.
Compliments Are Not Requests For Information
You may think you’re being generous when you respond to a compliment with information about the product, but you’re really devaluing the compliment — and yourself.
What Kind of Accountability Do You Need?
Typically we think of accountability as support to help us do more. But sometimes we actually need accountability to help us do less.
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