To be effective in a sales or service role, you must meet your prospect or client where they are. Here’s a framework to help you.
What’s Beyond Your Frame of Reference?
We often set goals based on what we can currently see. What possibilities might exist beyond your current frame of reference?
The Regenerative Power of Authentic Connection
When you feel too tired to talk to anyone, what may restore your spirits most is a conversation with the right person.
Service vs Hospitality
Providing excellent service is a start, but what matters more is your hospitality.
Your Most Important Teacher
From an early age, you learned to defer to teachers and others in charge. But that conditioning disconnected you from your most important teacher.
Repetition Does Not Lead to Improvement
There’s a common myth that if you want to improve at something, you just need to“put in your reps”. Unfortunately, that’s not how it works.
The Tyranny of Stuff
The more stuff we have, the more money, time, energy, and emotion we spend dealing with it. But the biggest cost of holding onto it is in who it keeps us from becoming.
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