If your attempts to improve customer service create stress for your employees and leave customers feeling rushed and unappreciated, whom are you serving?
This Mindset is a Leadership Fail
[spacer size=”30″] “That’s the way we’ve always done it” is a mindset harbored by ineffective leaders. Here are 4 ways it fails organizations and how to transform it.
Taking Inventory
[spacer size=”30″] Are you doing the work to attract customers to your “store” but leaving the shelves empty? Rethinking what it means to be productive.
Your Silent Message
Each choice and decision you make is a silent message that speaks volumes about your brand. Are you communicating the right message?
How this Business Got Me in the Door
As a marketer, I am a student of human behavior. I am always looking at what factors influence people in their choices, and I start with myself. What I find often surprises me.
A Lesson From The Harvest Season
Fall is here, and with it, a powerful lesson about how to reap the abundance of the harvest season.