What are the elements of a business that make it worth going out of your way to patronize? If you want to become a business that people seek out, it helps to learn from the best.
Embrace Serendipity
To have the kind of year that is meaningful and that leads to growth, something has to happen that you can’t plan.
Whole Foods’ Toxic Customer Service Plan
If your attempts to improve customer service create stress for your employees and leave customers feeling rushed and unappreciated, whom are you serving?
The Power and Purpose of Rituals
We tend to think of rituals in the context of religious observance, but they have a role in all areas of our life. What is the power and purpose of rituals outside of religion, and how does this enhance meaning and fulfillment?
A Lesson in Grief and Faith
Grief is a weight that can shatter or strengthen our faith. We get to choose the meaning we give it.
Cultivate Presence
Pay attention to the people who are in front of you in the moment. Not the people through the screen, but the people who are actually there, in the flesh, in the room with you. Those are the people who matter most. Nothing in any moment is more important than the people next to you. […]