Most people assume that character traits are stable and enduring, while emotional states are temporary. Here’s what they’re missing, and why it matters.
What Everyone Gets Wrong About Personality Assessments
Personality and behavior assessments like DISC or Myers Briggs promise better self-understanding if you use them correctly. Here’s what most people get wrong.
10 Common Traits of the Most Successful Service Professionals
I’ve spent over 2 decades as a service professional across various industries, and have observed and worked with many professionals in other niches. Here are 10 common traits I’ve seen in successful service professionals across a range of industries.


