If your attempts to improve customer service create stress for your employees and leave customers feeling rushed and unappreciated, whom are you serving?
The deluge of goal-setting workshops is almost upon us. And almost all of them will skip the crucial first step in the process.
I stopped checking Facebook for a year, without deleting the app. This is the biggest lesson I learned in my time off of the social network.
I traveled for 8 hours to be somewhere for 3 hours. It was my most productive day in weeks.
Let’s start here: one of the core tenets of my mission is to help you create space for your best work. That means a lot of different things, and as you continue to follow me we will discuss more about the other aspects to that. Today, I want to discuss physical working environments. As […]