If your attempts to improve customer service create stress for your employees and leave customers feeling rushed and unappreciated, whom are you serving?
“That’s the way we’ve always done it” is a mindset harbored by ineffective leaders. Here are 4 ways it fails organizations and how to transform it.
Are you doing the work to attract customers to your “store” but leaving the shelves empty? Rethinking what it means to be productive.
It’s easy to say “don’t act from fear,” but how do you know when you’re in fear? And how do you know which path to take? We always know, even when we think we don’t know.
Are you meeting your goals with your online course? I’m not asking whether you’re making money. I’m asking about the primary goal.