If your attempts to improve customer service create stress for your employees and leave customers feeling rushed and unappreciated, whom are you serving?
“That’s the way we’ve always done it” is a mindset harbored by ineffective leaders. Here are 4 ways it fails organizations and how to transform it.
Are you doing the work to attract customers to your “store” but leaving the shelves empty? Rethinking what it means to be productive.
As a marketer, I am a student of human behavior. I am always looking at what factors influence people in their choices, and I start with myself. What I find often surprises me.